1. What gets deleted
On request we delete the account we hold for you and everything attached to it: your name, mobile number, email address, saved delivery addresses, order history, loyalty points and your newsletter subscription.
That includes your WhatsApp conversation with the bakery. Messages you send us on WhatsApp are stored on our own server so the team can answer you, and a deletion request removes that conversation along with the rest.
2. How to request it
Message us on WhatsApp at +971 58 885 0478, or email privacy@elevenbites.ae with the subject “Delete my data”. Both reach the same person.
Tell us the mobile number you order with — that number is how your records are found. We reply on it to confirm the request is really yours before anything is deleted.
3. What happens next
We acknowledge the request within one working day and complete it within 30 days. You get one message when it is done, and it is the last one you will receive from us.
Deletion is permanent. Order history, saved addresses and loyalty points cannot be restored afterwards, and a future order starts a new account from scratch.
4. What we cannot delete
UAE tax law requires us to keep accounting records of completed orders — the invoice, its amount and its date — for the period it prescribes. Those records are kept for tax purposes only. They are never used to contact you or to market to you, and everything else goes.
5. If you only want the messages to stop
You do not have to delete your account to stop hearing from us. Every marketing email carries an unsubscribe link, and asking us on WhatsApp stops marketing messages there. Confirmations for orders you have placed are not marketing and continue.